Why Your Leopards CN Number Says "Not Found" (And the 10 Second Fix)
If you paste a Leopards consignment number into a tracking box and get nothing back, the number itself is usually the problem, not the parcel.
Leopards uses 12 digits now
Leopards Courier now uses a 12 digit consignment number, and that count includes the prefix. The company raised the length from the older, shorter format.
Systems that expect 12 digits will reject a 9 or 10 digit number outright. That is why an old slip stops working even though the parcel record still exists.
The fix: pad the front with zeros
Add zeros at the start until the number reaches 12 digits, then track it again.
| What you have | Digits | What to enter |
|---|---|---|
123456789 | 9 | 000123456789 |
1234567890 | 10 | 001234567890 |
12345678901 | 11 | 012345678901 |
The tracking tool on our homepage does this padding for you automatically. Paste whatever you have and press Track.
Still not found? Work through these
- Wait 12 to 24 hours. The first scan only happens when staff scan the parcel at the origin branch.
- Remove spaces and dashes. Type the number as one block.
- Check zero against the letter O. These look almost the same on a printed slip.
- Ask the seller to resend the CN. Sellers sometimes send the order ID by mistake.
- Call (021) 111 300 786 if none of this works.
Lost your receipt? Leopards runs a Duplicate Slip service on its e-commerce portal. You can request a copy of your booking slip there.
Where to find your CN number
- On the paper receipt the LCS Express Centre gives you at booking
- On the shipping label stuck to the parcel
- In your Daraz order page under the tracking section
- In the WhatsApp message your seller sends after dispatch
- In your email order confirmation